Terms & Conditions

ESSENTIAL READING FOLLOWS WITH OUR TERMS AND CONDITIONS OF BOOKING INCLUDING SOME FREQUENTLY ASKED QUESTIONS.

PLEASE READ THE FOLLOWING CAREFULLY:

Before returning your booking forms to us please be aware of all of our terms and conditions, and instructions regarding payment of Deposits and Final Payments.

PAYMENTS:

1. The DEPOSIT required to secure this Booking when booked direct with Villas Crete Holidays is either 20% for bookings of more than €1000.00 in total or €200.00 for bookings of less than €1000.00 in total. Bookings made via an on-line platform with payments made direct to that on-line booking platform (i.e. Vrbo, Fewo, Abritel, Booking.com etc.) require a 25% deposit paid to the booking platform.

a. Our CANCELLATION POLICY if booking direct via the Villas Crete Holidays website is the following:
b. The deposit of either 20% or 200 Euros (dependent upon rental price) is non-refundable.
c. 50-70 days before the arrival date 50% of the total payment is refundable.
d. 49-28 days before the arrival date 40% of the total payment is refundable.
e. 16-27 days before the arrival date 20% of the total payment is refundable.
f. 0-15 days before the arrival date 0% is refundable.

g. Our CANCELLATION POLICY if booking via an on-line booking platform (Vrbo, Booking.com etc.) is:
i. As set out on the individual Booking Platform.

2. Following the payment of your deposit, the FINAL PAYMENT of the balance due to us must be received 10 weeks prior to your arrival date otherwise we reserve the right to cancel the booking and re-let the accommodation. Any additions to your booking such as airport transfers etc. after the final balance has been paid will result in an administrative surcharge of 30.00 Euros.

3. Unless you have already paid a damages deposit via a booking platform, a returnable damages deposit of €300.00 for may be taken upon arrival in resort (depending upon the individual villa owner’s policy). This deposit will taken in cash and be returned to you via bank transfer within 72 hours of your departure from Crete if there has been no damage to the accommodation. Whilst we understand that small breakages do occur, you are responsible for the cost of any breakages/damage and we would appreciate it if you could inform us immediately so that we can work it out amicably in resort.

4. We accept payments by Bank Transfer, via www.wise.com. We cannot accept payments with a debit card or a business credit card but wise.com accept debit cards.

5. Details on the Confirmation of booking and/or the Final Balance Paid that our accounts manager, Julie, will send to you should be checked and if there are any inaccuracies you must notify us immediately.

6. Prices. We reserve the right to alter the prices on our website at any time. The price you have contracted to pay is fixed in accordance with your confirmation of booking document.

7. You must satisfy yourself that you have taken out sufficient HOLIDAY INSURANCE COVER. Your travel insurance is to cover both yourself and other members in your Party against Flight Delays, Luggage Loss, Illness and, equally important, any cancellation of the Villa Booking.

8. It is always recommended that Clients book Car because without transport, you will miss many of the spectacular Beaches/Mountains/Villages etc. which are in this part of Crete. Some vehicles such as people carriers and jeeps are in limited supply in high season, so it is very important to book early.

9. TAXI OR MINI BUS AIRPORT TRANSPORT charges for 2026 are set out on the booking form. If you are on a late flight but have to check-out of the villa at the standard time, the pick-up will be from the Almyrida Beach Hotel (see point Number 12) unless requested otherwise. We do not provide a taxi to the hotel – you will need to arrange this. If you are arriving early on the island (before check-in time) the taxi will take you to the Almyrida Beach Hotel (unless requested otherwise). We are not responsible for taking you to the villa at a later time). Each Greek Taxi is licensed to carry up to 4 passengers plus luggage allowance, the People Carrier is licensed to carry up to 8 persons plus limited luggage, and the Mini Bus can carry up to 14 passengers with limited luggage.

10. LATE ARRIVALS. When arriving in the area late at night, some guests do have a problem finding the villas in the dark when they are very tired. If you are driving yourselves, and do not want to get lost in the dark, we can arrange for you to meet a taxi at the National Highway exit in Kalives. You will then be guided to your villa by the taxi driver. This service costs 20.00 - 25.00 Euros (dependent upon where your villa is and how late at night it is) which is payable direct to the taxi driver. We have implemented this arrangement in order to make things easier for our guests.

11. WELCOME PACKS are provided free in each Villa/Apartment on the day of arrival. When booking 2 different villas you will only receive a welcome pack at the first villa.

USEFUL INFORMATION:

12. Villas are normally ready for occupation on the day of arrival at 16.00 hours. Check out time is 10 - 10.30 am on the day of departure. In some cases, for a fee of 10.00 Euros per hour (up to a maximum of 50.00 Euros – even if the stay is over 5 hours) we will do our best to allow you to stay on later at the Villa if there are no other Guests due to arrive. This can be arranged locally for you by your house/villa manager during your stay if it is possible. Payment is direct to the house/villa manager in resort.

13. Additional Guests. Only the people named on your booking form may stay in the villa, and the number of guests cannot exceed the number that the villa is licensed for. If you would like an additional guest to stay in the villa, please ask as soon you can. We will agree to this where possible, but an extra charge may need to be made per person. In addition to the extra person charge we can supply a fold-out bed for the rental price of 10.00 Euros per week (some villas may have one included in the inventory) but please reserve one in advance on your on-line booking form.

6. Prices. We reserve the right to alter the prices on our website at any time. The price you have contracted to pay is fixed in accordance with your confirmation of booking document.

7. You must satisfy yourself that you have taken out sufficient HOLIDAY INSURANCE COVER. Your travel insurance is to cover both yourself and other members in your Party against Flight Delays, Luggage Loss, Illness and, equally important, any cancellation of the Villa Booking.

8. It is always recommended that Clients book Car because without transport, you will miss many of the spectacular Beaches/Mountains/Villages etc. which are in this part of Crete. Some vehicles such as people carriers and jeeps are in limited supply in high season, so it is very important to book early.

9. TAXI OR MINI BUS AIRPORT TRANSPORT charges for 2026 are set out on the booking form. If you are on a late flight but have to check-out of the villa at the standard time, the pick-up will be from the Almyrida Beach Hotel (see point Number 12) unless requested otherwise. We do not provide a taxi to the hotel – you will need to arrange this. If you are arriving early on the island (before check-in time) the taxi will take you to the Almyrida Beach Hotel (unless requested otherwise). We are not responsible for taking you to the villa at a later time). Each Greek Taxi is licensed to carry up to 4 passengers plus luggage allowance, the People Carrier is licensed to carry up to 8 persons plus limited luggage, and the Mini Bus can carry up to 14 passengers with limited luggage.

10. LATE ARRIVALS. When arriving in the area late at night, some guests do have a problem finding the villas in the dark when they are very tired. If you are driving yourselves, and do not want to get lost in the dark, we can arrange for you to meet a taxi at the National Highway exit in Kalives. You will then be guided to your villa by the taxi driver. This service costs 20.00 - 25.00 Euros (dependent upon where your villa is and how late at night it is) which is payable direct to the taxi driver. We have implemented this arrangement in order to make things easier for our guests.

11. WELCOME PACKS are provided free in each Villa/Apartment on the day of arrival. When booking 2 different villas you will only receive a welcome pack at the first villa.

USEFUL INFORMATION:

12. Villas are normally ready for occupation on the day of arrival at 16.00 hours. Check out time is 10 - 10.30 am on the day of departure. In some cases, for a fee of 10.00 Euros per hour (up to a maximum of 50.00 Euros – even if the stay is over 5 hours) we will do our best to allow you to stay on later at the Villa if there are no other Guests due to arrive. This can be arranged locally for you by your house/villa manager during your stay if it is possible. Payment is direct to the house/villa manager in resort.

13. Additional Guests. Only the people named on your booking form may stay in the villa, and the number of guests cannot exceed the number that the villa is licensed for. If you would like an additional guest to stay in the villa, please ask as soon you can. We will agree to this where possible, but an extra charge may need to be made per person. In addition to the extra person charge we can supply a fold-out bed for the rental price of 10.00 Euros per week (some villas may have one included in the inventory) but please reserve one in advance on your on-line booking form.

14. Maid Service /Linen and Towels. The premium villas, and a few of our standard villas are cleaned twice a week, with a once weekly linen change and a twice weekly change of towels (though some villas only have a once weekly clean with linen and towel change - please check the individual villa descriptions). All of the villas have washing machines if you need extra laundry. We supply sheets, 1 bath towel and 1 hand towel per person, as standard and pool towels in all villas as standard. The pool towels are generally not laundered during your stay. Please check the individual villa descriptions to see if your pool towels will be laundered. The maids will do a mid-week general light clean and tidy up but they do not have the time to do washing up and are not required to do so. If the villa is very untidy the maids are not required to move things during the light clean and will only be able to sweep and mop the floor if it is clear.

15. Villa Inventory and Standards. Whilst we endeavor to have very high standards in all of our villas, please note that occasionally Greek furnishings and equipment are not always quite as modern and up to date as those in many Western European homes, this particularly applies to some of the older homes. Some of the newer villas may have a smaller kitchen inventory than the well-established villas.

16. Babies. If you are going to be bringing an infant on holiday, we can supply a travel cot rental for 10.00 Euros per week – payable in cash in resort to the house manager (1 cot can be supplied for free at Premium villas). Please request this in space provided on this on-line booking form, as we may not be able to provide a cot if it is done too late, or upon arrival in resort. We can also supply a highchair rental for 5.00 Euros per week – payable in cash in resort to the house manager (1 highchair can be supplied for free at Premium villas). Please note that we do not supply linen for the cot other than a standard sheet. If advance notice is given, we can usually put you in touch with a reliable independent babysitter. Disposable nappies and baby food are readily available on Crete, as are many baby equipment stores.

17. Air Conditioning. The majority of our villas and apartments have air-conditioning in the bedrooms and some also have it in the living room. The air-conditioning is included in the rental price, but we do ask that you respect both the environment and the villa owners by only using the A/C when necessary. Air-conditioning is listed in the Amenities section of each individual villa description on our website.

18. Internet Access. All of our villas now have WIFI Internet though the speeds are likely to be lower than you enjoy in your home country. At all of the properties airtime is included in the rental price. In the case of any cut in service, please contact your house manager who will endeavor to arrange a technician to visit the villa as soon as possible. Free WIFI internet access is also available at most of the local cafes and tavernas.

19. Standard channels from the UK or Northern European countries generally available at the villas if they have a smart TV with internet, but because of the lower internet speeds on Crete you could experience some buffering at times. Standard terrestrial Greek TV channels are in Greek, but from lunchtime at the weekends, and every night from approximately 9.00pm, there are often programs and films from the U.K. or America that are in English with Greek subtitles. When Satellite TV is available at villas (as listed in the Amenities section of each villa description on our website) it usually features "Freeview" channels available from either Arab Sat or Nile Sat. These channels include Sky News, BBC World News, CNN, and a good variety of channels which feature American movies and TV series. Very occasionally the Satellite TV is supplied by a Greek supplier which only has 2 or 3 channels in English which are usually CNN, Bloomberg News, and/or BBC World News. We will be happy to advise you which TV system your villa has installed.

20. Villa Information. There is a book in each of our villas that is packed with useful information about the villa itself and the surrounding area. There is helpful advice on many things including shops, tavernas, sports and activities, transportation, excursions, doctors, chemists, beaches, churches etc.

21. Local Information. We have excellent knowledge of the local area and island. We can give you information to many of the hidden sites, walking trails, and best tavernas, as well as general information about the popular sites. We can also give you a list of the suppliers of boat rental, boat trips, water sports, fishing trips, horse riding, walking tours and excursions if you specifically ask for it. We can answer any questions that you might have and help you if the need arises due to unforeseen circumstances such as a medical emergency.

22. Electricity and Water / Power or Water Cuts. The voltage is the same as in the UK at 220 volts A.C. If coming from the UK you will need a 2-pin continental adaptor. Generally, the electricity service on Crete is excellent but during the long hot summer months when everyone wants to have their air conditioning units on all the time, the generating station cannot always cope. Therefore, particularly during hot weather we ask for your co-operation in conserving electricity when possible. Rolling power cuts will be occasionally made throughout Greece if the electricity company cannot cope with the demand. The water on Crete is safe to drink almost everywhere. The chemical content may be slightly different to that of your home country, therefore you may prefer to buy bottled water. As with the electricity supply to the area, occasional water cuts may be experienced, particularly during high season. These cuts usually only last for short periods of time and are beyond our control so we ask for your understanding if this happens. We are not responsible or liable if there is an area wide water or power cut (though the vast majority of our guests do not experience any disruption in their power or water supply).

23. Equipment Failure. Very occasionally an appliance in a villa may require maintenance or replacement during the season. In the unlikely event that something in the villa is not working correctly, please contact your house manager (you will have been supplied with their number before arrival) and they will endeavor to get a technician to the villa as soon as one is available.

24. Pool Heating. If your villa has pool heating available via heat pump (not solar panels), some villa owners have included pool heating in the rental price in low and mid seasons (it is not needed in high season), whilst at other villas with heat pump pool heating there is a surcharge of 139.00 – 280.00 Euros per week (dependent upon pool size) that is payable in cash to the house manager in resort. The heating must be ordered in advance (the pump must be put on a few days before your arrival to enable it to heat the pool to the required temperature). Your house manager will endeavor to keep the pool heated to a minimum of 25- 26 degrees centigrade, except first thing in the morning, at night, or during periods of unseasonably cold or rainy weather (though this is unlikely) when the temperature cannot be guaranteed.

25. Local Life and Disturbances. One of the reasons that many travellers come back to Crete year after year is that the way of life is still very natural and has remained the same for so many years. The relaxed attitude of the locals can be very charming but may also need a touch of understanding and flexibility from the guest. With the summer temperatures being very hot in the middle of the day, the locals tend to rise early, siesta in the afternoon between 2pm and 5pm, and then stay up late at night. The law is that tavernas and music bars close at 2am, but this is not always strictly enforced, particularly if the local policeman is related to the bar owner! Having said this, our villas are not located in a brash area and it may be the local cockerels, cicadas, or dogs that can on occasion be the cause of a disturbance. The same can be said for the fisherman starting their small boats early in the morning, or the local boys on their mopeds, but this is just the Greek way.

OUR RESPONSIBILITIES:

a. Changes by us. We (Villas Crete Holidays Ltd.) try to avoid making changes to your confirmed booking but very occasionally (due to unforeseen circumstances) we may have to do so. We reserve the right to do so but only if absolutely necessary. If we have to make a change to your booking, we will inform you as soon as possible and we will endeavor to offer you an alternative accommodate of equal comfort, or offer you a full refund.

b. We (Villas Crete Holidays Ltd.) promise to provide your accommodation with all reasonable care. We do not accept responsibility if death, injury, failure or deficiency arises through no fault of ours.

c. We regret that we cannot accept responsibility for any reduction in service due to factors beyond our control including disasters of any kind, adverse weather conditions, fire, war, or threat of war, riot, civil strife, terrorist activity, industrial disputes, & all other events outside our control.

d. Building Work. Whilst we do not include any properties in our portfolio that are at the outset in the vicinity of building work, we cannot be held responsible for building work that commences subsequent to the inclusion of a property in our portfolio. Building work can start at any time on Crete without prior notification but because we are in close contact with the house managers based in the local area we will find out very quickly, and we will notify you. If we consider that this will seriously affect your holiday we will, wherever possible, offer you a alternative villa from our portfolio, and in the event that we do not have a suitable alternative (which would be most likely in high season) we will offer you a full refund of all monies paid to us.

e. We (Villas Crete Holidays Limited) cannot accept liability, nor be responsible for injury, accidents, loss or damage to persons or personal effects during your vacation however caused.

YOUR (THE GUESTS) RESPONSIBILITIES:

By completing this on-line booking form and returning it to us and paying a deposit to us (or to a booking platform if booked via a booking platform, the person making the booking accepts our terms and conditions on behalf of all party members.

In the unlikely event of a complaint, the guest must notify the house manager and the Villas Crete Holidays UK office immediately so that they can endeavor to rectify the problem. Nearly all complaints can be settled by the house manager or our office at the time. We CANNOT deal with your complaint if you leave things until you return home and do not report them when in resort.

THE VILLA AND/OR APARTMENT.

a. The villa/apartment is used entirely at the guests own risk.

b. It is your responsibility to take good care of the property and its grounds and to avoid causing nuisance to others. the property and grounds should be left in a clean and tidy state on your departure. We reserve the right to deduct costs from any security deposit to cover any damage, loss or extra cleaning charges over and above a standard end of let clean.

c. Observe all Laws and Abide by all Rules. The Guest, his group and his visitors shall comply with and abide by all existing and reasonable future rules and regulations governing the use and occupancy of the villa/apartment and any common areas in connection with them. The Guest and his/her/their group hereby expressly acknowledge that failure to abide by any rules and regulations pertaining to the villa or its common areas or failure to observe any State or Local Law or Ordinance may be grounds for immediate expedited eviction with no refund of rents.

d. As a condition of the use of this villa/apartment and pool, the guests and their visitors specifically waive any claim whatsoever against us (Villas Crete Holidays Limited) and/or the Villa/Apartment Owners for any accident or claims arising from the use of the pool or villa.

e. Children must be supervised at all times when using the balconies.

f. The barbeque may only be used by adults, and with great care at all times, and should be left clean by the guests upon departure.

g. The indoor furniture is not to be moved from the room where it belongs without express permission from the house manager. It is not to be used outside.

SWIMMING POOL (if applicable).

a. The pool is used entirely at the guests own risk. Swimming pools at villas or apartments are unattended at all times (excepting for cleaning and maintenance visits).

b. In accordance with the owners insurance requirements, I (the renter) confirm that we have agreed that we do not require a lifeguard to be present at any time day or night during the period of the tenancy.

c. As a condition of the use of this villa/apartment and pool, the guests and their visitors specifically waive any claim whatsoever against us (Villas Crete Holidays Limited) and /or the Villa Owners for any accident or claims arising from the use of the pool or villa.

d. Minors (children under 16 years of age) and non-swimmers must be accompanied by a competent adult at all time when using or playing in the vicinity of the pool. It is a Greek Law requirement that children are supervised by an adult in the pool or on the surrounding areas at all times.

e. Persons, however capable, must only use the pool when at least one other adult is present.

f. Persons with pre-existing medical conditions which may compromise their safe use of the pool must not use it.

g. No diving is allowed.

h. Persons using the pool must ensure that they are familiar with the pool depths as shown poolside, and the location of the life ring.

i. Under no circumstances must any glassware or breakable items be taken out into the pool area.

j. No running or rough play is allowed in the pool or pool area.

k. No person under the influence of alcohol or drugs (legal or otherwise) may use the pool.

l. Persons must not open or enter either the pool room or the water holding tank.

m. Children less than 3 years of age or swimmers who are not toilet trained must wear a swim diaper/swim nappy.

By completing this on-line booking form, and sending the information to Villas Crete Holidays Ltd, and paying the deposit payment, I (We) agree to the use the pool (if applicable) and villa and/or apartment subject to the above conditions and will not hold Villas Crete Holidays Limited or the Villa Owners, or their representatives in anyway responsible should any claim arise as my (our) failure to comply with these conditions. I (we) hereby voluntarily accept all risk of personal injury, death and property damage (including personal property) to myself (ourselves), our family or anyone on the Premises with our permission, which injury or damage results from our use of the Premises. Furthermore, I (we) agree that I (we) will not make a claim against or sue Villas Crete Holidays Limited, or employees, family, or related entities, for any bodily injury, death, or property damage.